3Chairs Therapy Privacy Policy

This website and its content are owned by Accurace Pty Ltd trading as 3Chairs Therapy (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our website (“website”).  By using our website or its content, you consent to this Privacy Policy, whether or not you have read it.

Overview/Introduction

3Chairs values our relationship with you and recognises the importance of respecting and protecting your personal information and privacy. This policy sets out the basis on which any personal information you provide to us (or data we collect about you from other sources) will be processed (meaning collected, stored, and otherwise used) by us. Please read this policy carefully as it sets out what you can expect from us and gives you our contact details if you wish to ask any questions or raise concerns about how we are processing your personal information.

3Chairs Therapy is dedicated to bringing quality services to you and this policy outlines our continuing duty to you in respect of how we handle your Personal Information.

We endorse the Australian Privacy Principles (APPs) detailed in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs dictate the way in which we gather, utilise, divulge, keep, protect and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

Personal Information is data or an opinion that identifies a person. Examples of Personal Information we gather include names, addresses, email addresses, and phone numbers. This Personal Information is obtained in many ways including membership applications, renewal notices, interviews, correspondence, by telephone, by email, via our website 3chairstherapy.com, from media and publications, from other publicly available sources and from third parties. We do not guarantee website links or policy of authorised third parties.

We gather your Personal Information for the primary objective of providing our services to you, and marketing. We may also use your Personal Information for secondary objectives closely associated with the primary objective, in instances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or unsubscribing at the bottom of the newsletter/communication.

When we gather Personal Information we will, where proper and possible, clarify to you why we are gathering the information and how we intend on using it.

Sensitive information is defined in the Privacy Act to include data or opinion about such characteristics as a person’s racial or ethnic origin, political attitudes and affiliations, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be utilised by us only:

  • For the primary objective for which it was acquired
  • For a secondary objective that is directly associated with the primary objective
  • With your permission; or where compelled or authorised by law.

Data protection legislation gives you a number of rights to protect you against an organisation mishandling your personal information. It is important that you understand your rights and in this document, we have set out what those rights are and how you can exercise your rights in respect of 3Chairs’s processing of your personal information.

Information you provide to us – you may provide us with information when you are:

  • accessing our websites. This includes information that you provide when you register to use any of our websites, products or services, subscribe to one of our services, search for a service, participate in a discussion group, make an application for employment or report a problem with our site or request content or other information from us.
  • corresponding with us by post, telephone, email or otherwise.

The information you give us may include your name, email address, mailing address, telephone number, financial or credit card details, academic institution, affiliation, job title, or subject specialism.

We use information held about you in the following ways:

  • To deliver our services to you – we may use your personal information to:
    • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us (as is necessary for the performance of those contracts);
    • notify you about changes to our service (as is necessary for the performance of a contract to which you are a party and/or as is necessary for our legitimate interests).
  • To improve the effectiveness of our products, services and marketing communications – we may use your personal information (in each case as is necessary for our legitimate interests or exceptionally where you have given your consent) to:
    • administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • improve our websites to ensure that content is presented in the most effective manner for you and for your computer or device;
    • keep our websites safe and secure;
    • measure or understand the effectiveness of advertising we deliver to you and others, and to deliver relevant advertising to you;
    • provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about, provided that you have not told us that you do not wish to receive this information (as is necessary for our legitimate interests);
    • perform any Business Purpose as defined by The Privacy Act 1988 (Privacy Act), if applicable.

References to our “legitimate interests” in this policy include our commercial interests in operating our business in an efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.

Where reasonable and workable to do so, we will gather your Personal Information only from you. However, in some instances we may be given information by third parties. In such a case we will take reasonable actions to ensure that you are informed of the information given to us by the third party.

If you register for a sponsored event, then we may share your data with event sponsors, where we have informed you that we will do this at the point at which you register for the event.

Our site may contain links to third-party websites and/or services. Such external links do not mean we endorse the website or service, or the quality or accuracy of information presented on it. If you decide to visit such a website or service, you are subject to the privacy policy and terms and conditions of that service or website, and not 3Chairs’s terms. We encourage you to carefully review the legal and  privacy notices of all other digital services that you visit.

Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties where you have given permission for the use or disclosure; and
  • Where compelled or authorised by law.

Your Personal Information is kept in a way that reasonably secures it from misuse and loss and from unauthorised access, alteration, or disclosure.

When your Personal Information is no longer required for the purpose for which it was acquired, we will take reasonable actions to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

To protect your Personal Information, we may need identification from you before releasing the requested information.

You have the following rights:

  • to obtain access to, and copies of, the personal information that we hold about you;
  • to require us to correct the personal information we hold about you if it is incorrect;
  • to require us to erase your personal information;
  • to require us to restrict our data processing activities;
  • where our processing is based on your consent, the right to withdraw that consent (without affecting the lawfulness of our processing based on consent before its withdrawal);
  • where the processing is carried out by automated means, to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you (including for the purpose of you transmitting that personal information to another data controller);
  • to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights; and
  • to require us not to send you marketing communications.

Please note that these rights are not absolute, and we may be entitled to refuse requests where exceptions apply. If you wish to exercise any of these rights, please contact us using the contact details set out below.

It is an important to us that your Personal Information is current. We will take reasonable actions to ensure that your Personal Information is correct, complete, and current. If you find that the information we have is not current nor correct, please advise us as soon as possible so we can update our records and ensure we can carry on providing quality services to you.

We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorised access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data as we do. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

 

If you would like to update your details, including details of how you prefer to be contacted for marketing purposes, you can do this by sending an email to enquiry@3chairstherapy.com and indicating your new preferences. If you wish to unsubscribe from marketing emails from 3Chairs you can do so via the unsubscribe link at the bottom of 3Chairs online marketing content.

This Policy may change from time to time and is available on our website.  If we make changes to this policy we will detail them on this page. If it is appropriate, we may provide you with details by email; we suggest that you regularly visit this page to see any changes or updates to this policy.

Privacy Policy Complaints and Enquiries

If you have any comments, questions, complaints or concerns about anything you have read on this page or you are concerned how your personal information has been handled by 3Chairs Therapy, you can contact us using the following details:

Ph:+61 414 410 496
Email: enquiry@3chairstherapy.com
Mail: PO Box 6029, West Gosford, NSW 2250

This policy was last updated in November 2024.
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